Kevin Lutz, MD, FACP
Apr 1 2020

During the COVID-19 pandemic, we are sharing challenging times. In response to the increased complexity of caring for patients while practicing social distancing, I have introduced Telemedicine appointments for my patients.


You may have heard about Telemedicine. Let’s talk about what it is, how easy it is to use and how it will help me take great care of my patients.

In short, Telemedicine is using a computer or mobile device to communicate with a doctor or other healthcare provider. Patients can stay in the comfort and safety of their home while having a live video, virtual face-to-face appointment with their doctor. Both audio and video are used allowing for remote communication that feels like a natural conversation. All you need is a computer, laptop, cell phone or table with an internet connection, camera and microphone. Most modern devices will have all you need. You might be surprised how easy it is to use this wonderful technology.

After scheduling a Telemedicine appointment with my office, we will send you a confirmation email with detailed instructions. Take some time to carefully review this information. You can use Chrome, Firefox or Safari web browsers on your computer or laptop (Safari on your iPhone and Chrome on your Android phone). There is nothing to download and no online registration is required.  5 – 10 minutes before your appointment time, simply go to the website we’ll provide. (This will not be my website address.) If asked, be sure to give your device permission to use the microphone and camera. When prompted, enter your name and relax in the electronic waiting room. Soon after I will start our live video appointment.

During our appointment, I can explain diagrams, send you test results and even take pictures of a rash or a mysterious mole. I will listen to the details of your symptoms, ask & answer questions, make a diagnosis, order tests and even send prescriptions to your pharmacy. Low-acuity problems, reviewing test results and following up on your health are great ways to use Telemedicine.

Of course, there are a few drawbacks. I won’t be able to see you as clearly and it takes a little getting used to. Advantages include convenience, calls can be made from home/office/the back porch – wherever you have an internet connection and privacy. This will reduce the risk of you getting sick by limiting your exposure to people with COVID-19, influenza and other infections. You also help keep hospital resources available for people who are seriously ill and limit the spread of COVID-19 in our community. Without a drive time, appointments are faster. As you will see, it is a fun way to communicate. Finally, it should not surprise you that this great new service is free for my concierge patients.

Want to know more? Click here.

Many of us are experiencing very high levels of stress. That is understandable. I have several suggestions for you.

  1. Click here to download this iPhone app to help guide decision making about symptoms and the risk of COVID-19. 
  2. This is a nice article on avoiding the Coronavirus anxiety spiral. Click here to read it
  3. Take a few deep breaths then lose yourself in this video